DX Asia 2020

Fireside Chat with Aditya Birla Capital

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Join this session to hear from Mukesh Malik, COO of Aditya Birla Capital about the role of digitisation and personalisation in delivering an omnichannel experience in the insurance sector.
Session highlights:
  • How the pandemic has accelerated digital acceleration in the insurance sector
  • Changes in customer expectations and customer journey
  • The role of personalisation in delivering meaningful digital experiences