DX Asia 2020

How Content Shapes Brand Experiences

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October 28, 2020 content
Research shows that content directly impacts the way customers feel about a brand.

• 60% of us use the same type of emotional language for our favourite brands as we do family, friends and pets. Words like HAPPY, ADORE, LOVE...
• 44% of people would recommend a product or brand to others based on emotional criteria
• 62% of consumers feel they have a relationship with a brand

How can brands stay “human” as businesses pivot to be digital-first and what role does content play?