DX Asia 2020

Opening Keynote: Prioritising Digital Experiences

October 28, 2020 Brand affinity, omnichannnel
The recent pandemic is drastically changing customer behaviour and brands are having to provide engaging and empathetic omnichannel customer experiences to drive brand affinity, increase sales, and build loyalty. The digital experience is fast becoming the new brand. Sitecore and Ecosystm surveyed over 500 digital decision-makers across the Asia Pacific region to discover how organisations are evolving to meet the demands of the connected customer.

In his presentation, Ecosystm Principal Advisor, Tim Sheedy, will discuss the results of the study and help you understand:
  • What are the factors that will drive a great digital experience?
  • What is the maturity of businesses in ASEAN regarding the digital experience they offer customers and employees?
  • What steps should you take to improve the digital experience your own organisation offers?

Join this session for fact-based insights into the digital mindset of business leaders across the region.